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Amber&Key uses Correos Standard for all international and domestic orders.

• International orders — 14 working days
• Domestic orders within Europe — up to 4-5 working days
• Poland — delivery within 24 hours if the order is placed before 12:00 PM
• Slovakia, Slovenia, and the Czech Republic — delivery within 24-48 hours if the order is placed before 12:00 PM

Shipping Costs:

Europe:

• Correos — €15

Portugal:

• Correos — €15
• Special courier — €150

United Kingdom:

• Correos Standard — €15

USA and Canada:

• Correos Standard — €35

Rest of the world:

• Correos Standard — €35

Free shipping for orders over €100

Parcels sent outside the EU may be subject to customs duties. Any duties payable are the sole responsibility of the customer and may need to be paid at the time of delivery. They are not included in the total order cost.

We accept Paypal, Visa, Mastercard, American Express. Unfortunately, we cannot accept checks or money orders.

Each item is packed in individual packaging. Shipments of more than 2 units are packed in a box.

Dear friends, we appreciate you and strive to make your interaction with us as convenient and enjoyable as possible. Below you will find information about our rules for product exchange and returns.

Product Exchange:

If you have received a product that does not meet your expectations or is not suitable for you, we offer an exchange service. Please note that the product must be in its original packaging, with all tags attached and maintain its original condition. Exchange is possible within 14 calendar days from the moment of receiving the order.

Product Returns:

If for any reason you decide to return the product, we are ready to process your request in accordance with our return policy. Please make sure that the product is in its original condition, with tags and in the original packaging. Returns can be made within 14 days.

Exchange and Return Process:

To initiate the exchange or return process, contact our support service at info@amberandkey.com and provide the following information:

• Order number
• Description of the reason for exchange or return

After processing your request, our team will contact you to clarify details and provide more detailed instructions for returning the product.

Return Processing:

Once your return is received, the shipment will be processed within 5-7 business days. Upon completion of processing, you will receive an email. After that, the refund will be initiated within the specified period (5-7 business days).

We appreciate your choice of our brand and are ready to do everything possible to make your shopping experience pleasant and carefree. Thank you for choosing us!